Last updated November 10, 2021
Shipping (worldwide), Costs and Delivery Estimates
All orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays. We ship worldwide.
All US orders (except Puerto Rico, Guam, Hawaii, Alaska, Virgin Islands, Armed Forces Europe/Pacific/Americas) with an order value of $100 or more will automatically be shipped expedited free of charge (2 business days delivery time). Orders for these expedited shipments placed before 12 pm (noon) EST between Monday and Friday will be shipped the same day. All expedited shipments will be fulfilled either by USPS, FedEx or UPS.
All US orders with an order value below $100 will be shipped standard (2-5 business days), unless a different delivery service gets selected.
All international shipments with a destination outside of the US will be shipped with DHL Express, FedEx, UPS or depending on the destination, via any of the national carriers (like Australia Post, Canada Post, Deutsche Post, Royal Mail,...).
Based on your specified shipping destination and your selected delivery service (standard/expedited/overnight) the shipping rates will be calculated during checkout. Dependent on the ordered products your delivery service options (standard/expedited/overnight) might differ. With the selected delivery service the estimated delivery time and the associated shipping costs will be listed during checkout, before final confirmation of the order payment. We cooperate with the following couriers: FedEx, UPS, USPS, DHL, Deutsche Post.
Tracking of Your Shipment
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order.
You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.
Face Vital is not responsible for any packages held by international customs agencies and it is not the responsibility of Face Vital to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.
If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.
As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Face Vital is not responsible for any additional fees that may incur in order to reroute or reship the package.
Damaged or Lost Orders
A parcel is considered lost after it has been in the postal system for a period of 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. Please note all of our shipments are insured against damage, loss or theft (regardless of the courier or what type of delivery service has been selected).
Wrong or Incomplete Address
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
Accepted Payment Options
- Payment via credit card (Amex, Visa, Mastercard, Maestro)
- Payment via PayPal
- Payment via PayPal Express
- Payment via Apple Pay
- Payment via Google Pay
- Payment via Facebook Pay
Further details on payment
If payment is made using a credit card, your credit card account is debited in conjunction with the shipping of the goods.
In case of questions, please contact us at the contact details mentioned in the Legal Notice.